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Website Cancellation Policy

Updated: 12/28/2010

If you wish to cancel your website account with BytePages, you must submit a request to agentsite@bytepages.com stating your name, contact information, and the URL to be cancelled. Cancellation requests must be submitted by an authorized contact for your website account.

Please note, once cancelled, your website will automatically be archived for a 12 month period. Your website will be available to you if you wish to reinstate the site within this 12 month period for a fee. After 12 months, the website will be deleted from BytePages archives.

Website hosting fees are paid in advance. Therefore upon request, cancellations can be effective at the end of the calendar month in which your request for cancellation is received, otherwise cancellation will be effective immediately.  BytePages will not prorate charges for a partial month. You are responsible for all regular service charges incurred prior to the effective termination date.

If your account is prepaid quarterly or annually and you cancel before completion of your billing period, then the amount of your refund will be prorated as of the end of the calendar month in which your request for cancellation is received. The amount of your refund will be calculated by multiplying the number of service months provided, times the normal monthly rate for the service, plus any outstanding service charges, and deducting the resulting amount from the amount you have already paid.

All refund payments will be by credit to the credit/debit card used in the original transaction. For all other refunds, payment will be made by check and posted within seven days of cancellation.

This cancellation policy applies to standard hosting services only. Some services are offered only under contract. In these cases, the policies described on this page do not apply, and you should refer to your contract terms for cancellation information.

BytePages and RTV reserve the right, under their sole discretion, to terminate your website account if your payment is not timely received, or if you have acted inconsistently with the terms of service.